Terms & Conditions

1. Agreement to Terms

By accessing and using the websites and platforms operated by Mitr Companies Pty Ltd (ABN 96 689 165 240), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services.

2. Description of Services

Mitr Companies Pty Ltd operates Mitrat (an NDIS provider directory and marketplace), Mitrata (an independent directory for researching NDIS software, in public beta) and Mitram (NDIS consultancy services), designed to serve the NDIS and community services sector.

3. User Responsibilities

When using our platforms, you agree to:

• Provide accurate and truthful information
• Maintain the security of your account credentials
• Use our services only for lawful purposes
• Not engage in any activity that disrupts or interferes with our services
• Comply with all applicable laws and regulations

4. Intellectual Property Rights

All content, features, functionality, designs, logos, trademarks, software code, databases, text, graphics, images, and other materials displayed on or available through our platforms (collectively, "Content") are the exclusive property of Mitr Companies Pty Ltd or its licensors and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You May Not:

• Reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Content without our prior written permission.
• Use any automated systems (e.g., bots, scrapers) to access or collect data from our platforms.
• Remove, alter, or obscure any copyright, trademark, or proprietary notices from our Content.
• Reverse engineer, decompile, or disassemble any software or technology used in our platforms.

Limited licence: We grant you a non-exclusive, non-transferable, revocable licence to access and use our platforms for personal, non-commercial purposes, subject to these Terms and Conditions.

5. Limitation of Liability

To the fullest extent permitted by Australian law, Mitr Companies Pty Ltd, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities;
• Service interruptions or delays;
• Errors, bugs, or inaccuracies in Content;
• Unauthorised access to or alteration of your data;
• Actions or omissions of third parties;
• Any other damages arising from your use or inability to use our services.

To the maximum extent permitted by law, including the Australian Consumer Law, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the services or paying the cost of having them resupplied. Otherwise our total liability is limited to the amount you paid us in the 12 months before the claim.

6. Disclaimer of Warranties

Subject to any non-excludable consumer guarantees under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), our platforms and services are provided on an "as is" and "as available" basis. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot be lawfully excluded. To the extent permitted, all other warranties are excluded, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Warranties that our services will be uninterrupted, timely, secure, or error-free;
• Warranties regarding the accuracy, reliability, or completeness of Content or data;
• Warranties that defects will be corrected or that our platforms are free of viruses or harmful components.

We make no guarantees regarding the results, outcomes, or benefits you may obtain from using our platforms. Any reliance you place on information obtained through our services is at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

7. Third-Party Links

Our platforms may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

8. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms and Conditions.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia, and the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mitr Companies Pty Ltd, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from:

• Your use or misuse of our platforms;
• Your breach of these Terms and Conditions;
• Your violation of any rights of another party;
• Your violation of any applicable laws or regulations.

12. Dispute Resolution

Informal Resolution: Before initiating formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. Please send a detailed description of the dispute through our contact form.

Formal Resolution: If the dispute cannot be resolved informally within 30 days, you agree that any legal action or proceeding arising out of or related to these Terms shall be brought in the courts of Victoria, Australia and the Commonwealth of Australia, and you consent to the non-exclusive jurisdiction of such courts.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our platforms, constitute the entire agreement between you and Mitr Companies Pty Ltd regarding your use of our services and supersede all prior or contemporaneous communications, agreements, or understandings.

15. Contact Information

For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us through our website contact form. We aim to respond to all inquiries within 5 business days.