Privacy Policy

1. Introduction

Mitr Companies Pty Ltd (ABN 96 689 165 240) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Organisation name and role
• Information you provide when contacting us
• Usage data and analytics when you use our platforms

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide support
• Improve our platforms and services
• Send you updates about our products (with your consent)
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your personal information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platforms, processing payments, hosting data, or conducting business operations, provided they agree to keep your information confidential and secure.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain it.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used format.
• Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us through our website contact form or the contact details provided at the end of this policy. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Cookies and Tracking Technologies

Our platforms use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, including authentication and security features.
• Analytics Cookies: Help us understand how visitors interact with our platforms by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements (only with your consent).

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking essential cookies may affect the functionality of our platforms. For more information on managing cookies, visit your browser's help section or websites like aboutcookies.org.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

9. International Data Transfers

Our websites and applications are hosted on the Base44 platform, which stores data in the United States by default and may use subprocessors in other countries. Information you submit may therefore be stored or processed outside Australia. Before disclosing personal information overseas we take reasonable steps under APP 8.1 to ensure the recipient handles it consistently with the Australian Privacy Principles.

10. Notifiable Data Breaches

If an eligible data breach occurs that is likely to result in serious harm, we will assess it promptly and notify affected individuals and the OAIC under Part IIIC of the Privacy Act 1988 (Cth).

11. Children's Privacy

Our platforms are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymise it.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our website contact form or at the postal address below. We are committed to resolving any privacy concerns in a timely and transparent manner.

Email hello@mitrcompanies.au. We will acknowledge within 5 business days and respond in writing within 30 days. If you are not satisfied, you may complain to the OAIC at www.oaic.gov.au or 1300 363 992.